Frequently asked questions

MEMBERSHIP

All you have to do is click here and enter your details. Just a few quick steps and then it’s GIN ‘O CLOCK

According to the Membership plan that you choose (Monthly, Bi-Monthly and Quarterly), you will receive:

  • Private delivery to your door
  • A new mystery 750ml bottle one of South Africa’s unique craft gins
  • Two to four unique local or international tonics
  • Three hand-selected gourmet food items that are often not readily available from retail stores.
  • A comprehensive list of distiller’s notes
  • A history of the gin from the origination of the name, through to the distillation process, its unique properties
  • Creative suggestions for quality pairings
  • Ideas on experimental garnishes to bring your drink and glass to life

There are no hidden fees or additional costs. All Membership plan prices include shipping and courier costs.

Most craft distillers sell their gin in 750ml bottles. Some craft distillers sell their gin in 500ml bottles. The Gin Box experts normally choose to work with craft distillers that use 750ml bottles. However, if our experts decide that a distiller that sells a 500ml bottle has produced a gin of exceptional quality, we will send our Members a 500ml bottle including extras in the box that make up for the difference in liquid.

You can change your membership frequency, to more frequently or infrequently, at any time and as often as you like. Simply email us at info@theginbox.co.za and let us know what frequency you would like to change to. For example, you may wish to upgrade from a bi-monthly to a monthly membership, or downgrade from a monthly to a quarterly membership. Either way, the process is simple and straight forward and can be completed by email.

You can suspend your recurring Memberships by contacting us at info@theginbox.co.za and stating your desire to suspend in your email letter. To make sure you do not receive the next month’s gin, you must suspend your Membership before the 26th of the month.We also offer the option of skipping a month while maintaining your membership. If you would like to skip the next month’s gin please contact us at info@theginbox.co.za stating your request. In order to skip the next month’s gin, your request must be received before the 26th of the month.


PAYMENT

All recurring Memberships will be billed on the 26th of each month. Credit cards will be automatically debited on a recurring basis.

You must suspend your monthly recurring Membership before the 26th of the month.

Yes. If you do not want to receive your Gin Box that month, you may skip a month and suspend payment and delivery. To do so, please contact us at info@theginbox.co.za. Please note that we will automatically send you a bottle for the month succeeding the month for which you suspend if you do not contact us otherwise.To skip a month, you must contact us before the 26th of the month.

Currently, we accept credit card payments through our website.

Credit card transactions will be processed for The Gin Box via PayGate (Pty) Ltd. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.

SHIPPING

Currently only within South Africa.

Gift members receive their gin box 5-7 working days after placing of order.

Your Gin Box will be delivered by courier to the address which you specified during your registration.

If your Gin Box has not arrived by the second week of the month please contact us at info@theginbox.co.za indicating your concern and we will respond to you as quickly as possible.

We deliver door-to-door countrywide. The delivery cost is included in your R650 subscription pack, regardless of your frequency.

Additional purchases can be done at a delivery cost of R109 per package, anywhere in South Africa. However, if your order comes to R750 or more, we deliver FREE OF CHARGE. We work on a 5-7 working day delivery turnaround time.

Did you know, we deliver to Neighbouring states? Contact us to request a delivery price on info@theginbox.co.za.

Yes. If you do not want to receive one month’s Gin Box, you may suspend payment and delivery for one month. To do so, please contact us at info@theginbox.co.za.Your suspension must take place before the 26th of the month to take effect for the following month.


RETURNS AND REFUNDS

We apologize in advance for any damaged craft gin. In the unlikely case that your craft gin arrives damaged, please contact us at info@theginbox.co.za indicating your concern. Please attach pictures of the damaged bottle to the email. We will respond to you with the proper procedure and will send you a new bottle as quickly as possible.

We cannot refund you for craft gin bottles that you have already received. We can only replace bottles damaged upon arrival.